What is Jumpfame?
Jumpfame is an online social media marketplace platform that helps businesses and individuals purchase services from social influencers.
Any member can browse our network and choose from a wide variety of influencers that can help grow their brand.
What fees does Jumpfame charge?
We don't charge any fees for users to sign-up! For influencers who are selling on our platform there is a 10% transaction fee. There are no fees for buyers.
What payment do you accept?
We accept all major brand credit cards: Visa, MasterCard, American Express.
How can I contact you?
If you are a current member, you can email us directly at [email protected] with your full name and username.
Please allow 24 hours for us to respond back.
How do I sign up as an influencer?
For all influencers who wish to sell on our platform you must first register as a regular user and then you may verify yourself in the 'Become a Seller' section.
Please be aware we are only allowing influencers who can meet our high standards to be approved to ensure the quality of the collaborations.
How long does it take to receive my Shoutout?
Our influencers are required to post a Shoutout within 72 hours of the scheduled time. As long as you have specified a time frame, please allow 72 hours extra for the Influencers to complete your order.
Can I get a refund?
If a order was successfully completed we cannot offer a refund. However, if you cancel a order before the influencer completes their order you will receive a credit within your account.
Can I submit links in the Shoutouts?
Unfortunately, Instagram does not allow links in their captions. We recommend you use your @username in the caption and add a link within the bio section. Some influencers also offer shoutouts with URL links in their bio if you would like to advertise a link.
What do you guys do?
We match the best creators with influence to cool and interesting brands in order to help them produce authentic and engaging campaigns.
What safeguards are in place?
Jumpfame provides a trustworthy starting point for collaboration by bringing together only great brands and approved creators. We have developed a structured collaboration process that sets out clear and concise terms and expectations throughout. Once a brand and a creator decide to collaborate, the brand deposits the full amount which is held by Jumpfame. This payment is then only released to the creator upon successful completion of the collaboration.
The brand/creator has stopped responding - what can I do?
If you have chased them more than three times on the platform and you still haven't received a response, get in touch with us at [email protected] and we'll attempt to contact them on your behalf. We hold all payments in escrow until both parties are happy, so you can be sure that your money is safe should anything go wrong.